Return and Refund Policy

Return and Refund Policy – NORDIVA

Thank you for shopping with NORDIVA. We hope you are happy with your purchase. If not, we are here to assist you with returns and refunds.

Returns
Items must be returned within 14 days of delivery. Products must be unused, undamaged, and in original packaging. Proof of purchase is required.

Return Process
To request a return, please contact us:
📧 elizabethr.ER38@gmail.com

Please provide your order number and reason for return. Approved returns will receive detailed return instructions.

Shipping Origin
Orders are processed and shipped from our international warehouse. Delivery times may vary depending on the destination and local delivery conditions.

Shipping Costs
If the return is caused by a damaged, defective, or incorrect item, we will cover the return shipping cost. Otherwise, return shipping may be paid by the customer.

Refunds
Refunds are issued after inspection of the returned item. Please allow up to 14 days for processing. Your payment provider may require additional time to show the refund.

Non-Returnable Items
Used products, customized items, digital goods, gift cards, and opened personal care products are not returnable.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Contact Us
For questions, contact NORDIVA Support:
📧 elizabethr.ER38@gmail.com